Beoordelingen HotTug

Bezoekdatum: 24 December

Datum beoordeling: 7 februari 2018

Reisgezelschap: met partner

Failed surprise due to amateurish technical problems (told that this occurs regularly), followed by slow and deceiving communication. I wanted to surprise my girlfriend for our anniversary by taking her on a sunset cruise in a hot tug. However, when we arrived at the rental place we were ignored, and then told that the heating unit for the water onboard was broken (and that this occurred regularly). We were told that we would be given a discount and contacted to reschedule. Though after waiting for 12 days, I had to email them! Their appalling service became apparent in their emails where they lied about the events which occurred, and were merely prepared to give us a glass of champagne. Further communication took them two weeks to respond too. I don't recommend this company and their appalling service to anyone.

Beoordeling gegeven door Stijn.

Bezoekdatum: 28 juni 2015

Datum beoordeling: 28 juni 2015

Reisgezelschap: met partner

Ondanks reservering en ons telefonisch onderhoud op de dag zelf (1,5 uur vantevoren) waarin ons was beloofd dat we konden meevaren. Werden we bij aankomst geweigerd door de kapitein, omdat hij niet op de hoogte was van onze komst! Verrassing voor Vaderdag weg en weer een illusie armer ........

Beoordeling gegeven door Willeke Krijgsman.